Shipping policy
Shipping Policy
Effective Date: July 3, 2026
Thank you for shopping with Pistolero. We appreciate your support and are committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–5 business days after payment has been received. During new product launches, holidays, or high-volume periods, processing times may be longer.
Orders are processed Monday through Friday, excluding weekends and holidays.
Shipping Times
Estimated delivery times begin after your order has been processed.
United States: 3–7 business days
International: Delivery times vary by destination and may take 7–30 business days.
Please note that these are estimates and are not guaranteed.
Pre-Orders
If your order contains a pre-order item, your entire order may be held until all items are available unless otherwise stated on the product page.
Estimated shipping dates for pre-order items are subject to change.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of your order.
Any free shipping promotions will be clearly stated on the website and are subject to their listed terms.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking information, if available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Pistolero is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
Pistolero is not responsible for packages that are lost, stolen, delayed, or damaged during transit. If your package experiences an issue, we recommend contacting the shipping carrier directly with your tracking number.
If you need assistance, please contact us and we will do our best to help resolve the issue.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.
Pistolero has no control over these fees and cannot predict what they may be.
Multiple Shipments
In some cases, orders containing multiple products may be shipped separately at no additional cost to the customer.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered processing or has shipped, we cannot guarantee that changes or cancellations can be made.
Contact
If you have any questions regarding shipping, please contact us using the contact information provided on our website.